Terms of Sale
Effective date: 1 May 2026
Last updated: 11 August 2026
These General Terms and Conditions of Sale (hereinafter the “Terms and Conditions of Sale”) govern subscriptions to the paid offers provided within the Bloom & Fly mobile application.
They apply to any subscription entered into by an individual acting for purposes outside their trade, business, craft, professional or agricultural activity (hereinafter the “Customer”).
These Terms and Conditions of Sale supplement the Bloom & Fly Terms of Use, which govern the general conditions of access to and use of the Website and the Application.
The Customer is invited to read these Terms and Conditions of Sale before entering into any paid subscription.
In these Terms and Conditions of Sale, the term “Platform” refers, as applicable, to the Apple App Store or Google Play.
Article 1 — Purpose and scope
These Terms and Conditions of Sale are intended to define the conditions under which Bloomy Apps provides the Customer with access to premium digital content and features within the Bloom & Fly mobile application.
They govern, in particular:
- the characteristics of the Service;
- Subscription offers and any trial periods or promotional offers;
- prices and payment terms;
- the duration, renewal and cancellation of Subscriptions;
- the terms governing the provision and evolution of the Service;
- the Customer’s rights, in particular regarding the right of withdrawal and the legal guarantee of conformity;
- complaint and mediation procedures.
These Terms and Conditions of Sale apply to Subscriptions entered into through the Apple App Store or Google Play.
Article 2 — Identification of the service provider
The Bloom & Fly Service is published and provided by:
Bloomy Apps
French simplified joint-stock company (SAS) with share capital of €500
Registered office: 604 chemin du Puy, 06600 Antibes, France
Antibes Trade and Companies Register
SIREN: 999 896 061
Intra-Community VAT number: FR55 999896061
Email address: contact@bloomandflyapp.com
Article 3 — Description of the Service
Bloom & Fly is a mobile application providing digital content and features dedicated to well-being and personal development.
The Service includes, in particular:
- guided breathing exercises;
- mantras and positive affirmations;
- acupressure practices;
- mudras;
- chakra-related content;
- guided rituals;
- guided journeys;
- sounds, music and soundscapes;
- features allowing certain practices to be personalised;
- as well as other well-being content or features that may be added to the Service.
Some Content and features may be available free of charge. Access to certain premium Content or features requires a Subscription.
Bloom & Fly is intended exclusively for well-being and personal development purposes.
The Service does not constitute a medical or healthcare service. The Content provided does not constitute medical advice, diagnosis, treatment, or medical, psychological or therapeutic care, and is not a substitute for consultation, advice or follow-up by a healthcare professional.
Any specific precautions or contraindications relating to certain practices are indicated directly within the Application where necessary.
Article 4 — User Account
Access to all or part of the Services may require the creation of a Bloom & Fly Account.
The Customer undertakes to provide accurate information when creating and using their Account and to keep their login credentials confidential.
Where this option is available, the Customer may also use a third-party authentication service, including Apple, Google or Facebook.
The Customer may request deletion of their Account in accordance with the procedures provided within the Application.
The consequences of Account deletion for associated personal data are described in the Privacy Policy.
Deleting the Bloom & Fly Account or uninstalling the Application does not automatically cancel a Subscription entered into through a Platform.
The Customer must separately cancel their Subscription in accordance with the procedures provided by the Platform through which the Subscription was entered into.
Article 5 — Subscription offers
Access to Bloom & Fly premium features and Content may be offered under different Subscription plans, including monthly or annual plans.
The essential characteristics of each offer, its duration, price and, where applicable, the terms of any trial period or promotional offer are presented to the Customer before the Subscription is confirmed.
Available offers may change over time. The availability of a particular plan at a given time does not guarantee that it will remain available for future new subscriptions.
The Subscription provides access to the premium Content and features included in the subscribed offer throughout its validity period, subject to changes to the Service made in accordance with these Terms and Conditions of Sale and applicable laws and regulations.
Article 6 — Trial periods and promotional offers
Bloomy Apps may offer a free trial period or promotional offer for certain Subscription plans.
Where such an offer is available, its duration, any eligibility requirements, the price applicable at the end of the offer and the renewal conditions are indicated to the Customer before subscription.
A trial period may require the prior registration of a payment method with the Platform.
Unless cancelled before the end of the trial period in accordance with the conditions indicated at the time of subscription, the Subscription may automatically continue as a paid Subscription at the price presented to the Customer before they commit.
The Customer is invited to review the information presented by the Platform when subscribing, including the duration of the trial, the scheduled date of the first payment and the procedures for avoiding paid renewal.
Eligibility for a trial period or promotional offer may depend, in particular, on the Customer’s subscription history and the rules applied by the relevant Platform.
Article 7 — Prices
Subscription prices are those displayed within the Application and by the Platform used at the time of subscription.
Before confirming the purchase, the Customer is informed of the total amount payable, the Subscription frequency and, where applicable, the pricing conditions applicable after a trial period or promotional offer.
Prices are displayed in the currency applicable to the Customer and according to the taxes applicable to the transaction.
Bloomy Apps may change the prices offered for new subscriptions.
A price change does not retroactively affect a Subscription period that has already been paid for.
Where a price change may apply upon renewal of an existing Subscription, it is implemented in accordance with the rules of the relevant Platform and applicable laws and regulations. Where applicable, the Customer benefits from the prior information and rights provided under such laws and regulations.
Article 8 — Subscription process
The Customer downloads the Application from the Apple App Store or Google Play.
After creating an Account or signing in where required, the Customer may select a Subscription plan offered within the Application.
Before confirming the Subscription, the Customer may review the main characteristics of the offer, its price, duration, renewal terms and, where applicable, the conditions relating to a trial period or promotional offer.
The Customer then confirms the purchase using the confirmation mechanism provided by the Platform.
The Subscription takes effect once the transaction has been validated by the Platform, subject to the rights available to the Customer under applicable laws and regulations.
Confirmation of the transaction and the corresponding receipts or supporting documents are provided to the Customer in accordance with the procedures of the Platform used.
Article 9 — Payment
Payments relating to Subscriptions are processed by the Platform through which the Subscription was entered into.
Available payment methods are determined by the relevant Platform.
Depending on the offer subscribed to, payment may be taken at the time of subscription or at the end of a free trial period.
Bloomy Apps does not directly collect the Customer’s bank details or full payment method information used with the Platform.
If the payment method fails, is declined or expires, access to premium features may be suspended or terminated in accordance with the procedures applied by the Platform, subject to the Customer’s statutory rights.
Article 10 — Duration, renewal and cancellation
The Subscription is entered into for the duration indicated at the time of purchase, including one month or one year depending on the selected plan.
Unless otherwise indicated at the time of subscription or unless cancelled by the Customer, the Subscription is automatically renewed in accordance with the conditions presented by the Platform.
The Customer may stop the renewal of their Subscription by using the subscription management features provided by the Platform through which they subscribed.
Cancellation is carried out electronically in accordance with the procedures provided by the App Store or Google Play.
Cancellation prevents future renewals of the Subscription and takes effect in accordance with the conditions indicated by the Platform and applicable legal provisions.
Unless otherwise required by law or unless a refund is granted in accordance with applicable laws or the applicable terms of the Platform, cancellation during a Subscription period does not automatically result in a refund for the period already paid.
Uninstalling the Application or deleting the Bloom & Fly Account does not constitute cancellation of the Subscription.
It is the Customer’s responsibility to verify with the relevant Platform that their cancellation request has been properly processed.
Article 11 — Provision of the Service, technical requirements and availability
Access to premium features is made available without undue delay after validation of the Subscription or in accordance with the terms announced at the time of subscription where a trial period applies.
Use of Bloom & Fly requires a compatible device, a supported version of the operating system and, for certain features, an Internet connection.
Certain features may depend on the capabilities of the device, its configuration, permissions granted to the Application, the version of the operating system or services provided by third parties.
Information relating to the technical compatibility of the Application, including the minimum supported versions of operating systems, may be consulted on the Application pages available on the App Store or Google Play and may evolve as technology develops.
Bloomy Apps does not guarantee compatibility of the Application with all existing devices, operating system versions or configurations.
Bloomy Apps endeavours to make the Service available 24 hours a day, 7 days a week.
Temporary interruptions may nevertheless occur, in particular due to maintenance, updates, corrections, technical incidents, security constraints, failures of third-party services or circumstances beyond Bloomy Apps’ control.
No specific minimum level of Service availability or performance is contractually guaranteed, without prejudice to Bloomy Apps’ obligation to provide a conforming Service and to the Customer’s rights under the legal guarantee of conformity.
These provisions apply without prejudice to the Customer’s statutory rights in the event of failure to provide the Service, interruption or lack of conformity of the Service.
Article 12 — Changes to the Service, updates and security
Bloomy Apps may make changes to the Content, features and characteristics of the Service, in particular in order to:
- maintain or improve the operation of the Application;
- ensure its security;
- correct errors or malfunctions;
- maintain compatibility with changes to iOS, Android or third-party services;
- improve the user experience;
- adapt or expand the features and Content;
- comply with legal or regulatory obligations.
Bloomy Apps provides the updates necessary to maintain the conformity of the Service under the conditions required by applicable laws and regulations.
Where necessary to address a security incident, threat or vulnerability, Bloomy Apps may, in particular, deploy an update, temporarily disable a feature, temporarily suspend certain access, require re-authentication or take any other measure reasonably necessary to protect Users, the Service or data.
Changes to the Service are made in compliance with the rights available to the Customer under applicable laws and regulations governing digital content and digital services.
Where required by applicable laws and regulations, the Customer is informed of any changes that may negatively affect their access to or use of the Service and benefits from the rights provided by law.
Article 13 — Features, compatibility and accessibility
The main features of Bloom & Fly are presented within the Application and on its pages available on the App Store and Google Play.
The compatibility and interoperability of the Service may depend, in particular, on the device used, the operating system, its version and the technologies provided by the Platforms or other third-party services.
Certain accessibility features may depend on the features provided by the operating system of the Customer’s device.
These elements may evolve as the Application is updated, in compliance with applicable laws and regulations.
Article 14 — Right of withdrawal and refunds
Bloom & Fly Subscriptions are entered into, billed and collected through the Apple App Store or Google Play.
The Customer benefits from the rights of withdrawal provided by applicable laws and regulations and under the conditions applicable to the nature of the relevant service.
Where the conditions set out in Article L. 221-28 of the French Consumer Code are met for the supply of digital content not provided on a tangible medium, in particular where performance has begun before the end of the withdrawal period with the Customer’s express consent and acknowledgement that they thereby lose their right of withdrawal, the Customer may no longer exercise this right in respect of the relevant service.
The withdrawal procedures applicable to the transaction are implemented by the Platform through which the Subscription was entered into.
For a Subscription entered into through the Apple App Store, any withdrawal or refund request relating to the transaction must be submitted to Apple in accordance with the procedures made available by Apple.
For a Subscription entered into through Google Play, any withdrawal or refund request relating to the transaction must be submitted to Google Play in accordance with the procedures made available by Google.
Any refunds are processed in accordance with applicable laws and regulations and the procedures of the relevant Platform.
These provisions are without prejudice to the rights available to the Customer against Bloomy Apps in relation to the provision and conformity of the Service.
Article 15 — Complaints and support
For any difficulty concerning the operation of Bloom & Fly, access to Content or features, activation of premium features, failure to provide the Service, lack of conformity or, more generally, use of the Service, the Customer may contact Bloomy Apps at the following address:
Where the request directly concerns billing, charges, management of the payment method, cancellation of the Subscription, withdrawal relating to the transaction or refund of a purchase made through the App Store or Google Play, the Customer must use the procedures made available by the Platform through which the Subscription was entered into.
If a billing or purchase issue also affects access to the Bloom & Fly Service, the Customer may contact Bloomy Apps so that Bloomy Apps can review the aspects falling within its scope of responsibility.
No specific contractual time limit restricts the Customer’s right to submit a complaint to Bloomy Apps, subject to any statutory limitation periods provided by law.
Article 16 — Legal guarantee of conformity
Bloomy Apps is required to provide a digital service that conforms to the contract and to the requirements set out in the French Consumer Code.
Where the Service is provided continuously as part of a Subscription, Bloomy Apps is liable for any lack of conformity that becomes apparent during the period in which the Service is provided to the Customer.
In the event of a lack of conformity, the Customer may contact Bloomy Apps at the following address:
Where the statutory conditions are met, the Customer may request that the Service be brought into conformity. This must be carried out free of charge, without undue delay and without significant inconvenience to the Customer.
In the circumstances provided by law, the Customer may also obtain a price reduction or terminate the contract.
These Terms and Conditions of Sale are neither intended nor effective to limit the Customer’s statutory rights.
Box — Legal guarantee of conformity for digital services
For a monthly Subscription, the Customer benefits from the legal guarantee of conformity throughout the monthly period during which the Service is provided and throughout each monthly renewal period.
For an annual Subscription, the Customer benefits from the legal guarantee of conformity throughout the annual period during which the Service is provided and throughout each annual renewal period.
During the relevant period, the Customer must establish the existence of the lack of conformity but is not required to prove the precise date on which it arose.
The legal guarantee of conformity requires Bloomy Apps to provide the updates necessary to maintain the conformity of the Service throughout the relevant period of provision.
The Customer may request that the Service be brought into conformity. This must be carried out free of charge, without undue delay and without significant inconvenience to the Customer.
Under the conditions provided by the French Consumer Code, the Customer may obtain a price reduction while retaining the Service or terminate the contract where, in particular:
- Bloomy Apps refuses to bring the Service into conformity;
- conformity is delayed without justification;
- bringing the Service into conformity results in costs for the Customer;
- bringing the Service into conformity causes significant inconvenience to the Customer;
- the lack of conformity persists despite an attempt to bring the Service into conformity.
Where the lack of conformity is sufficiently serious, the Customer may, under the conditions provided by law, directly obtain a price reduction or terminate the contract without first requesting that the Service be brought into conformity.
Any period during which the Service is unavailable because it is being brought into conformity suspends, under the conditions provided by applicable laws and regulations, the remaining guarantee period.
These rights arise, in particular, from Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
Where the statutory conditions are met, the Customer also benefits from the warranty against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code, under the conditions and within the time limits provided by law.
Article 17 — Well-being, health and liability
Bloom & Fly is intended exclusively for well-being and personal development purposes.
The information, exercises, practices and Content provided do not under any circumstances constitute medical advice, diagnosis, treatment, or medical, psychological or therapeutic care, and are not a substitute for consultation, advice, diagnosis, treatment or follow-up by a doctor or other qualified healthcare professional.
Bloom & Fly is not intended to diagnose, prevent or treat any illness, disorder or medical condition.
The Customer must not use the information or practices provided to self-diagnose, make decisions regarding medical treatment, modify or discontinue an ongoing treatment, or delay consulting a healthcare professional.
Certain practices provided, including certain acupressure practices, may be subject to specific precautions or contraindications indicated directly within the Application.
The Customer is invited to read this information before beginning a practice and to comply with it.
In the event of a health condition, pregnancy, injury, ongoing medical treatment, specific symptoms or, more generally, any doubt as to their ability to carry out a practice, the Customer is invited to seek the prior advice of a doctor or other qualified healthcare professional.
In the event of pain, discomfort, illness, significant discomfort or any unusual symptoms occurring during a practice, the Customer is invited to stop the practice immediately and, where necessary, consult a healthcare professional.
The Customer remains responsible for the manner in which they carry out and apply the Content provided and undertakes to comply with the instructions, precautions and contraindications brought to their attention.
Subject to any mandatory provisions of applicable law, Bloomy Apps shall not be held liable for consequences resulting from use of the Content or practices contrary to the instructions, precautions or contraindications indicated within the Application, from use that is manifestly inappropriate to the Customer’s personal circumstances, or from use of Bloom & Fly as a substitute for medical advice, diagnosis, treatment or follow-up.
Bloomy Apps endeavours to provide reliable information and Content and to keep them up to date. However, such information and Content are provided for general well-being purposes and cannot take into account all individual characteristics or specific circumstances of every Customer.
Bloomy Apps does not guarantee any particular result from the use of a practice or Content. Effects and experiences may vary from one person to another.
Subject to any mandatory provisions of applicable law, Bloomy Apps shall not be held liable for improper performance of the contract where this results from an act attributable to the Customer, an event of force majeure or, under the conditions provided by applicable laws and regulations, an unforeseeable and unavoidable act of a third party.
Nothing in this Article is intended to exclude or limit any guarantees, rights or liabilities to which Bloomy Apps is legally subject.
Article 18 — Intellectual property
The Website, the Application and the original elements created or used by Bloomy Apps that form part of them are protected by applicable intellectual property laws.
This includes, in particular, texts and editorial content, the selection, organisation and presentation of Content, illustrations, characters, mascots, interfaces, graphic elements, logos, trademarks, sounds, music, audio content, animations, videos, software, source code and databases.
These elements are owned by Bloomy Apps or are used by Bloomy Apps on the basis of appropriate rights, licences or authorisations.
The traditional practices, techniques or knowledge presented within Bloom & Fly, including mudras or acupressure points, are not, as such, claimed as the property of Bloomy Apps.
However, the texts, explanations, selections, classifications, illustrations, recordings, presentations and other original elements created for Bloom & Fly may be protected by applicable intellectual property rights.
A Subscription grants the Customer only a personal, private, non-exclusive, non-assignable and non-transferable right to use the Content and features in accordance with their intended purpose.
Any unauthorised reproduction, representation, adaptation, dissemination, making available, extraction, commercialisation or exploitation of protected elements is prohibited, subject to the exceptions provided by law.
Article 19 — Personal data
Bloomy Apps processes the personal data necessary for the provision and operation of the Service in accordance with applicable data protection laws and regulations.
The processing carried out, its purposes, legal bases, recipients, retention periods and the rights available to the Customer are detailed in the Privacy Policy available on the Website and within the Application.
The Customer may exercise their rights in accordance with applicable laws and regulations by contacting Bloomy Apps at the following address:
Deletion of an Account or exercise of the right to erasure does not prevent the retention of certain information where such retention is required or permitted by applicable laws and regulations.
Article 20 — Consumer mediation
In the event of a dispute, the Customer is invited to first submit a written complaint to Bloomy Apps in an attempt to resolve the dispute amicably:
If this complaint does not result in a satisfactory resolution, the Customer may use, free of charge, the consumer mediator appointed for Bloomy Apps, provided that the admissibility requirements laid down by applicable laws and regulations are met.
The appointed mediator is:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France
Website: https://www.cm2c.net
The Customer may, in particular, submit a request to CM2C online through its website or by post in accordance with the procedures made available by the mediator.
Mediation is free of charge for the Customer, except for any costs the Customer may voluntarily incur if they choose to be assisted or represented.
The request for mediation must, in particular, be preceded by a written complaint submitted to Bloomy Apps and must be referred to the mediator within a maximum period of one year from the date of that complaint, subject to the other admissibility requirements provided by applicable laws and regulations.
Article 21 — Governing law and competent courts
These Terms and Conditions of Sale are governed by French law, subject to any more protective mandatory provisions from which the Customer may benefit under the laws and regulations applicable to them.
In the event of a dispute, the Customer is invited to first seek an amicable resolution with Bloomy Apps.
The Customer may also refer the matter to the consumer mediator under the conditions set out in Article 20.
If no amicable resolution or mediation is reached, any dispute may be brought before the competent courts in accordance with applicable legal rules, in particular those relating to consumer protection.
Article 22 — Amendments to the Terms and Conditions of Sale and applicable version
Bloomy Apps may amend these Terms and Conditions of Sale, in particular to reflect changes to the Service, the offers provided, the Platforms used, its practices or applicable laws and regulations.
The Terms and Conditions of Sale applicable to a Subscription are those brought to the Customer’s attention at the time they enter into the Subscription, subject to any amendments that may legally take effect during the continuous provision of the Service.
Where an amendment affects an ongoing Subscription and applicable laws and regulations require prior notice or grant specific rights to the Customer, Bloomy Apps will comply with those requirements.
The current version of the Terms and Conditions of Sale is available on the Website and within the Application.
The date of the latest update appears at the beginning of this document.